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| Introduction |
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This programme is the same as a "Black Belt" except that the curriculum is tailored for service quality professionals. The "Black Belt" can be defined as "an individual who has developed a synergistic proficiency between his or her technical discipline and the Six Sigma strategies, tactics , and tools." These individuals will continually work towards institutionalising the effective use of these tools throughout the corporation, its customers, and its suppliers. |
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| Syllabus |
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Overview |
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- Why Six Sigma for Service?
- How to apply Six Sigma to Service?
- The Lean Concept
- How the Six Sigma Drive Revenue Growth
- Overview of DMAIC Process
- Project management fundamentals
- Team effectiveness fundamentals
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Define |
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- Seeing Your Service through Your Customers' Eyes (VOC)
- Value-Based Project Selection
- Scoping projects
- Developing a project plan
- Process identification (SIPOC)
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Measure |
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- Seeing Your Service through Your Customers' Eyes (VOC)
- Value-Based Project Selection
- Scoping projects
- Developing a project plan
- Process identification (SIPOC)
- Process Mapping (Is Map)
- Defining Metrics
- Measurement System Analysis
- Gage Repeatability and Reproducibility
- Data Collecting Techniques
- Calculating Sample Size
- Data Collecting Plan
- Understand Variation
- Measuring Process Capability
- Calculating Process Sigma Level
- Rolled Throughput Yield
- Statistical Software
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Analyze |
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- Detailed Process Mapping of Critical Areas
- Basic graphical improvement tools ("Magnificent 7")
- Management and Planning tools (affinity, ID, etc.)
- Confidence intervals (emphasized)
- Hypothesis Testing (de-emphasized)
- ANOVA (de-emphasized)
- Regression Analysis
- Design of Experiment (DOE)
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Improve |
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- Process Simulation
- Quality Function Deployment (QFD)
- Determine Opportunity for Improvement
- Failure Modes and Effects Analysis (FMEA)
- Poka Yoke (Mistake Proofing Your New Process)
- Pilot your Solution
- Implementation Planning
- Culture Modification Planning
- Statistical Software
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Control |
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- Assessing the Results of Process Improvement
- Process Management Control Systems
- Introduction to Statistical Process Control
- Variables Control Charts
- Attribute Control Charts
- Process Variation Diagnosis Techniques
- Establish Process Standards
- Cost Benefit Analysis
- Process Documentation
- Plotting new designs in DFSS
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| Examination Fee |
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The examination fee is HK$1000. |
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| Application Procedures |
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Those who enroll in our Six Sigma courses will take the examination at the end of the course, thus no further application is necessary. Those who enroll in courses offered by other institutions can apply for our examination by downloading the
Examination Application Form
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Please mail the completed form to the following address together with a cheque payable to the Six Sigma Institute Ltd.
Six Sigma Institute Ltd., PO Box 1265, General Post Office, Hong Kong
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